The infrastructure behind every service commitment Numeric makes.

One facility that unifies customer support, spare parts logistics, and component repair - so every service interaction has the resources behind it to be resolved completely.
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40+

Years of Expertise

2M+

Pan-India Installations

33

Product Lifecycle Labs

17

Regional Fulfilment centers

Three stages. One closed loop.

Everything below maps to what actually happens when you raise a request - not three departments to choose between, but one path from report to resolution.

Customer Excellence Center(CEC) & Virtual Remote Assistance (VRA)

One call, email, web or WhatsApp message reaches the support centre. The case is logged and either resolved remotely on a video call or assigned to the nearest engineer.

Spares Infrastructure

The right spare is stocked close to your site across India, so it's ready when the engineer arrives, usually delivered within 24 hours.

Product Lifecycle Lab

Failed boards go to the lab to be repaired at lower cost and root-caused, so the same fault is far less likely to come back.

Customer Excellence Centre

Every service request managed from first contact to resolution.

The Customer Excellence Center(CEC) handles all inbound service requests across voice, email, web, and WhatsApp - 24 hours a day. Every case is logged, assigned to the nearest available engineer, and tracked until it is closed.

Automated Case Assignment

Every case is assigned to the nearest available engineer within a minute of being logged - based on geo location and travel time, with no manual coordination required.

Multi-Channel Support

Voice, email, web portal, and WhatsApp are integrated into a single case management system - every contact logged and traceable regardless of how it was raised.

Complete Service History

Every PM visit, emergency call, and parts replacement is documented - accessible on demand for service planning, warranty validation, or audit purposes.

Proactive Maintenance Scheduling

Upcoming PM visits are tracked and scheduled through the Customer Excellence Center(CEC) - maintenance activity planned in advance, not reactive.

Support is available around the clock.

Numeric's Customer Excellence Centre operates 24 hours a day, 7 days a week - with automated routing, real-time status updates, and Virtual Remote Assistance always on standby.

0484-3103266 / 0484-4723266
customer.care@numericups.com
24 hours, 7 days a week

Frequently Asked Questions

The Service Excellence Centre is Numeric's unified service infrastructure that combines 24/7 customer support, spare parts logistics, and component repair into a single facility. It's designed so every service request - from first report to final resolution - is handled through one connected system rather than separate departments.
Service requests can be raised through voice call, email, the web portal, or WhatsApp, 24 hours a day. Every request is logged into a single case management system and either resolved remotely or assigned to the nearest available field engineer.
Numeric's Customer Excellence Centre answers calls in under a minute on average, with 80% of calls answered within 20 seconds and a 99% first-contact response rate. Cases are automatically assigned to the nearest available engineer within a minute of being logged.
Virtual Remote Assistance is Numeric's video-based UPS troubleshooting service - India's first of its kind - that resolves issues remotely without requiring an on-site engineer visit. It resolves 39% of all service issues remotely, supported by 12+ dedicated Virtual Remote Assistance (VRA) engineers, with a 4.93/5 customer satisfaction score.
Spare parts are stocked across India close to customer sites and are typically delivered within 24 hours of a request, supported by 33 service stores and 17 regional warehouses across India.
Numeric repairs failed components through its Product Lifecycle Lab rather than defaulting to replacement. Failed boards are root-caused and repaired at lower cost, reducing the likelihood of the same fault recurring.
Numeric operates with 900+ field engineers supporting more than 2 million pan-India installations, backed by 40+ years of industry expertise.
Yes. Numeric provides live engineer tracking, giving real-time visibility into engineer location and estimated arrival time from the moment a case is assigned.
Yes. Every preventive maintenance visit, emergency call, and parts replacement is documented and accessible on demand for service planning, warranty validation, or audit requirements.
Yes. The Customer Excellence Centre operates 24 hours a day, 7 days a week, with automated case routing, real-time status updates, and Virtual Remote Assistance always available.