New Energy to Your Career

Check out inspiring career opportunities at Numeric, one of the leading UPS manufacturers in India. Enjoy the perfect work-life balance and find ample opportunities for learning and development. Our 1,800+ strong family can vouch for our employee benefits, rewards and recognitions.

Customer Relationship Executive
Chennai Apply
Department: Customer Service

Experience: 0 -2 Years

Description:
- Communication Skills: Excellent verbal and written communication skills are essential. Fluency in multiple languages (Tamil, Telugu, Hindi, Bengali, Malayalam & Kannada) is an advantage.
- Customer Service Skills: Strong interpersonal skills and the ability to handle difficult or upset customers with patience and professionalism.
- Technical Skills: Proficiency in using Apps including CRM systems (Sales Force) and Microsoft Office.
- Customer Support: Respond to customer inquiries and resolve issues via phone, email, and chat. Provide accurate information and solutions to customer problems.
- Communication: Maintain a professional and courteous demeanour when interacting with customers. Communicate effectively and empathetically to understand and address customer needs.
- Service Knowledge: Develop a deep understanding of the company's services to provide accurate information and assistance to customers.
- Problem Resolution:  Trouble Ticket Creation and follow-up till the ticket closure as per defined SLA.  Maintain detailed records of customer interactions, including complaints, and resolutions at CRM (Customer Relationship Management) software to track customer interactions. Identify and resolve customer complaints, concerns, and issues in a timely and efficient manner. Escalate complex problems as per the matrix.
- Feedback Collection: Gather feedback from customers to improve products or services and report insights to the appropriate teams within the organization.
- Quality Assurance: Ensure that all interactions with customers align with the process, standards, and quality benchmarks.
Deputy Manager – Finance & Accounts
Chennai Apply
Department: Finance

Experience: Freshers

Description:
- He/ She will be responsible to manage all accounting operations on daily basis including bookkeeping, preparing and reconciliation of bank accounts, coordination, completion of monthly scheduled reports, preparing, reviewing of financial reports, as necessary.
- Checking all accounts vouchers like purchase, sales and bank voucher in accounts books as per B/S.
- Individual Accounting, MIS Reports, Reconciliations, Banking accountant with working knowledge of balance sheet preparation, finalization of accounts, taxation, auditing.
- Process accounts and incoming payments in compliance with financial policies and procedures.
- Handling Inventory reconciliation and review Physical verification process.
- Handling GST, TDS, PF, ESI, Prof. Tax and other statutory matters
- Independently handle Statutory Audit and Internal Audit observation
- He/she needs to process and reconcile a wide variety of accounting documents such as invoices, department billings, employee reimbursements, cash receipts, vendor statements, and journal vouchers.
- Review and present financial information; prepare and process documents to disburse funds, make deposits and prepare reports; compile and review information for accuracy;
- Responsible for all accounting activities and compliance with statutory requirements
Qualification: C.A (Chartered Accountant
Engineer / Senior Engineer – 3 Phase
Nagpur / Pune Apply
Department: Customer Service

Experience: 4 – 8 Years

Description:
- Overall responsibility for Site Inspection, Site Preparation, Installations & Commissioning, Customer breakdown calls, and all other post-delivery support activities.
- Ensure completion of site inspection on receipt of PO documents from the respective sales department.
- Ensure Completion of Installation at all ‘Site Ready’ cases within 15 days from the delivery date of the UPS systems.
- Ensure the collection of Site Not Ready reports (SNR) from the customers wherever the site is not ready for installation.
- Ensure that the customer-signed ICs are dispatched by the respective BO to HO.
- Monitor that all breakdown calls are attended as per the committed terms and Nil pending calls at all your locations on a day-to-day basis.
- Implementing the call escalation procedure as per guidelines from Management.
- Monitoring that the maximum UPTIME is maintained for all Warranty & AMC customers.
- To review the major / repeat calls received in all offices and analyses the root cause of failures and initiate necessary preventive and correction actions.
- Planning and Forecasts for adequate Spare parts and always ensuring the minimum stock availability.
- Whenever any spare consumption from MSL is to be communicated to HO for warranty claim immediately.
- Coordination with HO projects/ local Logistics for proper delivery all the ordered items delivery as per the BOM
- Responsible for Site layout drawings approval from the Customer / Consultant
- Monitoring the site-related activities, and coordination with electrical contractor time to time for smooth execution of the projects
- Monitor the battery failures in the field and arrange the warranty replacement batteries.
- Implementation of Group Policy and Procedures always.
- Responsibility for timely submissions of accounts for all after-sales dept engineers in your region.
- Adhere to all safety standards for the after sales personnel.
Qualification: Diploma / Degree (EEE / ECE)
Logistics Executive
Chennai - Semmencherry Apply
Department: Logistics Executive

Experience: 3-8 Years

Description:
- Coordinate and monitor supply chain operations.
- Ensure all the shipments are getting dispatched with 24Hrs of billing and Update In the daily meeting.
- Track orders to ensure timely deliveries.
- Timely updates to the sales team for shipment status.
- Track orders using functional systems and upload outbound data in the logistics portal.
- Keep organized records of Shipments, schedules, and completed orders.
- Maintain FIFO report of batteries dispatched from warehouses.
- Assist Transporters with deliveries for cases with incomplete/incorrect details.
- Managing customer-compliant logs and ensuring resolution is taken in a stipulated timeline.
- Ensure Sale return shipments are logged in the portal and planning to retrieve within 15 days.
- Sharing Monthly performance report to all Transporter and getting feedback.
- Responsible for continuous improvements within customer service, logistics, and distribution
Stores Executive
Chennai Apply
Department: Stores Executive

Experience: 3-5 Years

Description:
- Responsible for service stores Stocks across the country including H.O
- Timely receipt for Consumption reports from Branch stores for Service MIS
- Inventory Management including eliminating unwanted materials.
- Responsible for timely material availability for service including SRF
- Excel Knowledge.
- Languages - English & ( Hindi--Optional)
- Safety equipments stocks for service Engineers
- Processing stores related bills for payment ( courier, vendor purchase etc)
- Service MIS report for a) Monthly consumption, b) consumption trend, c)Monthly stock with trend on stock d) SRF status report & Trend
- Scheduled co-ordination with regional heads to understand the reqmts
- Responsible for commercial documents generated for Material Movement
SCM Executive
Chennai Apply
Department: SCM Executive

Experience: 0-3 Years

Description:
- Order Login, GRN process and Invoicing
- Vetting of Order Analysis with the Customer Purchase Order
- Should possess minimum Tax Knowledge and its implications
- Ensure compliance to all company and business policies and administer all open sales order.
- Management of proper communication between cross- function teams like purchase and Sales
- Responsible for the stock liquidation indented by their respective regions
- Excel Knowledge is a must ( with basic formulas and functions)
- Prior experience in any ERP packages
Service Engineer
Jaipur / Hyderabad / Delhi / Guwahati Apply
Department: Service Engineer

Experience: 1-10 Years

Description:
- To ensure the given complaint / call is completed.
- To attend the Preventive Maintenance calls and Minor calls
- To carry out the major installation and commissioning as per the departmental procedure.
- For repeat Breakdown calls/major escalation calls, PCBE engineers will visit the site and will rectify the PCB’s.
- Responsible to bring down the % of customer complaints and spares consumption by proper failure analysis and
- by taking necessary corrective and preventive actions.
- To ensure the payment is collected immediately after the installation as per the PO terms and submit the
- collection details to the coordinator. If the payment is to be collected at other branch, the service engineer
- has to ensure the IC is sent to the respective location with a copy to HO.
- To ensure the measuring instruments are calibrated and all items are available in the tool kit.
- To assist the service manager in follow up related activities(for break down closures/order booking/collection)
- Responsible to complete and update any pending installations, break down calls etc.
- Responsible to attend all the breakdown calls, PMs and installation as allotted to them and give proper
- feedback on all customer complaints to service manager or coordinator for needful action.
- To collect the customer feedback from all the customers. The same is forwarded to HO through the Service
- Coordinators.
- Partial responsible to submit AMC & battery order forms and payment collection support the region/branch to
- achieve the business targets.
- Responsible for site preparation, installation and commissioning of higher kVA UPS & ensure IC/SNR/PIR is
- being sent to HO installation immediate after the completion of the work.
- Responsible to meet the customer for other activities like AMC renewal, any further requirements in
- coordination with local AMC team and understand the customer’s problems fully and communicate to the
- service manager.
- To ensure the battery replacement cases are brought to the notice of the managers on daily basis.
Senior PCB Engineer
Pune / Mumbai Apply
Department: Senior PCB Engineer

Experience: 2-10 Years

Description:
- To repair all type of pcbs involved in 1ph online ups, 3ph ups,li ups systems etc., as per recommended procedure.
- To analyze the pcb problems with the help of appropriate testing jigs and measuring instruments.
- To ensure the refurbished pcb quality via both jig test and ups load test
- To regularly update the spares consumption in crm application
- To implement recommended capa activities to pcbs during refurbishment process
- To have thorough knowledge on electrical safety ppe usages,antistatic wrsit bands,esd proof gloves
- To communicate the product related complaints, factory related complaints received from field to analysis team without any delay.
- To communicate pcb related quality issues to analysis team without any delay
- To provide product refresher technical training and safety training to field team based on ho guidelines
- To attend and resolve critical calls, support field team as and when required
- To monitor regularly the calibration status of self and field instruments and initiate inhouse calibration process
- To maintain list of instruments of respective field team
Senior service engineer-3PH
Mumbai / Pune / Delhi Apply
Department: Senior service engineer-3PH

Experience: 3-6 Years

Description:
- Overall responsibility for Site Inspection, Site Preparation, Installations & Commissioning, Customer breakdown calls and all other post delivery support activities.
- Ensure completion of Site inspection on receipt of PO documents from the respective sales department.
- Ensure Completion of Installation at all ‘Site Ready’ cases within 15 days from the delivery date of the UPS systems.
- Ensure the collection Site Not Ready report (SNR) from the customers wherever the site is not ready for installation.
- Ensure that the customer signed ICs are dispatched by the respective BO to HO.
- Monitoring the PM activities and ensure 100% compliance
- Monitor that all breakdown calls are attended as per the committed terms and Nil pending calls at all your locations on day-to-day basis.
- Implementing the call escalation procedure as per guidelines from Management.
- Monitoring that the maximum UPTIME is maintained for all Warranty & AMC customers.
- To review the major / repeat calls received in all offices and analyses the root cause of failures and initiating necessary preventive and correction actions.
- Planning and Forecasts for adequate Spare parts and ensure the minimum stock availability at all times.
- Whenever any spares consumption from MSL to be communicated to HO for warranty claim immediately.
- Co ordination with HO projects/ local Logistics for proper delivery all the ordered items delivery as per the BOM
- Responsible of Site layout drawings approval from the Customer / Consultant
- Monitoring the site related activities, and coordination with electrical contractor time to time for smooth execution of the projects
- Monitor the battery failures in the filed and arranging the warranty replacement batteries.
- Implementation of Group Policy and Procedures at all times.
- Responsible for manpower recruitment for the customer support activities for you region
- Ensure 100 % compliance of ISO documentation / records and the maintenance of the same.
- Maintaining the date base of the existing/ New Customers.
- Responsibility of timely submissions of accounts for all after sales dept engineers in your region.
- Conducting weekly/monthly meetings locally within our Dept.
- Adhere to all safety standards for the after sales personnel.
AMC Executive
Patna / Hubli / Mysore / Visakhapatnam Apply
Department: AMC Executive

Experience: 3-7 Years

Description:
- Tracking of Warranty expiry & AMC renewal date of the UPS installed within branch/region, the given data to be shared in advance (before 60 days) to HO AMC team for AMC proposal generation
- Submission of AMC proposal in 45 days in advance for AMC renewal / Warranty expire UPS Systems
- Negotiate with the clients for the rate contract, other quotations
- Maintain AMC Enquiry records & follow-up till the order is executed
- Follow-up with customers to convert proposals into confirm orders and receiving PO from the customers
- Coordinate & provide input to HO AMC team for Invoice
- Closing of all AMC order by internal co-ordination /follow up with local /RO/HO team
- Coordinate with HO AMC team for Agreements, SLA documents, other documents.
- Coordinate with service coordinators for AMC documents (proposals/invoices/contracts)submission / payment collectionsS
- To work with AMC functional channel Head and channel partner and enquire who has bought UPS from them and to propose and convert them for AMC contract
- Preparation & Submission of Documents for Payment collection
- Timely communication to clients on AMC renewal/enquiries/collections through phone/emails
- Ensure collection of all AMC payments on time against the AMC Contracts as per the PO terms and provide the timely inputs to local/Regional AMC Credit Control team for accounting & payment reconciliation
- Record AMC sales information and maintain customers’ records.
- Provide the highest level of customer support with every client interaction.
- Develop and maintain a positive client relationship by providing routine follow-ups.
- Visit at least 5 clients/day to push for signing/collection of AMC contracts
Executive - Battery Sales
Kolkata / Baroda Apply
Department: Sales

Experience: 5-8 Years

Description:
- Visit regularly National Key Customers or Customer Zonal Office or Regional Office or Major Clients or Centralized client Office for Battery Orders.
- Maintain Enquiry records & follow-up till materilsed the order.
- Based on Battery Failure repot by Field Engineers, contact & submit Battery Sales Offer.
- Participation in Tenders by providing the quotes & required documents.
- Daily Login of Battery Orders.
- Coordination with HO for Price Support & providing market information.
- Coordination with HO for Stock planning.
- Preparation & Submission of Documents for Payment collection.
- Ensure collection of payments against the sales made as per the PO terms.
- Delivery follow-up.
- Record sales information and maintain customers’ records.
- Documentation & submission for Buy Back retrievals to vendors & payment follow-up with vendor.
- Maintain proper records of Buy Back disposal.
- Provide the highest level of customer support with every client interaction.
- Develop and maintain a positive client relationship by providing routine follow-ups.
Admin Executive
Bhubaneswar Apply
Department: Admin Executive

Experience: 5-7 Years

Description:
- Office administration
- SPOC for Entire region for HR & Admin related work or reports.
- Identifying office, guest house & Warehouse as and when required.
- On Time Renewal of rental agreement
- Creating Monthly/Half yearly /Yearly provisions.
- Ensuring Statutory compliance related to PF, ESI, S&E, Professional tax & etc.
- Voucher management – Verifying the vouchers (admin, Conveyance, & Travelling) as per policy
- Attendance management
- Exit & new joinees formalities
Channel Sales Manager
Lucknow / Mumbai / Hyderabad Apply
Department: Sales

Experience: 5-8 Years

Description:
- Identify, recruit and on-board new channel partners within assigned territory.
- Manage sales activities of partners to generate revenue.
- Coordinate with partners to create and execute business plans to meet sales goals.
- Analyze market trends and accordingly develop sales plans to increase brand awareness.
- Evaluate partner sales performance and recommend improvements.
- Educate partners about product portfolio and complimentary services offered.
- Address partner related issues, sales conflicts and pricing issues in a timely manner.
- Manage sales pipeline, forecast monthly sales and identify new business opportunities.
- Develop positive working relationship with partners to build business.
- Stay current with latest developments in marketplace and competitor activities.
- Communicate up-to-date information about new products and enhancements to partners.
- Develop process improvements to optimize partner management activities.
- Work with partners to develop sale proposals, quotations, and pricings.
- Deliver customer presentations and attend sales meetings and partner conferences.
- Assist in partner marketing activities such as tradeshows, campaigns and other promotional activities.
Key Accounts Manager
Mumbai / Hyderabad / New Delhi / Lucknow / Bhopal / Indore / Pune / Gurgaon Apply
Department: Key Accounts Manager

Experience: 5-8 Years

Description:
- Developing and sustaining solid relationships with key clients that bring in the most income for the company.
- Addressing and resolving key clients’ complaints.
- Acting as the main point of contact between key clients and internal teams.
- Supervising the account teams assigned to each key client.
- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
SAP Application Support
Chennai Apply
Department: SAP Application Support

Experience: 3-5 Years

Description:
- As part of SAP primary role would be to actively aid the consulting team in different phases of the project including problem definition, create tickets for Internal support from our SAP AMC partner
- Review all requirements that impact with the IT HEAD
- You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.
- You will Support to internal users wherever there is no involvement of configuration and coding required that do not conflict the SAP AMC Partner roles .Requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives,
- You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value giving support to Internal customers
- Basic Knowledge on SAP authorizations
- Basic cross Module Knowledge

New Energy to Your Career

Customer Relationship Executive

Deputy Manager – Finance & Accounts

Engineer / Senior Engineer – 3 Phase

Logistics Executive

Stores Executive

SCM Executive

Service Engineer

Senior PCB Engineer

Senior service engineer-3PH

AMC Executive

Executive - Battery Sales

Admin Executive

Channel Sales Manager

Key Accounts Manager

SAP Application Support

Position:

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